Darrell G. Wolfe
Telephone: (760) 289-5364 | Email: [email protected] | Linkedin.com/in/darrellgwolfe
Storyteller | Writer | Author | Technical Writer | Thinker
Telephone: (760) 289-5364 | Email: [email protected] | Linkedin.com/in/darrellgwolfe
Storyteller | Writer | Author | Technical Writer | Thinker
Storyteller | Making hard things simple
“If you can’t explain it simply, you don’t understand it well enough.” Albert Einstein
My career path has led me to a variety of positions with experience in and writing about restaurants, retail, banking, call centers, auto finance, dealerships, audit, compliance, legal settlements, IRS communications, restaurant reviews, event reviews, Fiction and Non-Fiction storytelling, and fact reporting for complaint management. Used detailed analysis to understand and diagnose complicated situations, proactively offer tailored solutions. Used storytelling to communicate and collaborate with executive management and legal advisors. Wrote account reviews and response letters to customers and government agencies.
Writing experience
Subject Matter and Systems Expert (SME)
Experience
DarrellWolfe.Com 2008-Present
Telling stories that inspire hearts and free minds. I am a writer with a wealth of information on a variety of topics. You can find most of my writing at DarrellWolfe.com.
Wells Fargo Bank N.A. 2006-Present
Employment Verification: TheWorkNumber.com or 1-800-996-7566
Implementation & Business Documentation / Technical Writer 2016- Present
Research/Remediation Analyst (Team Lead) (Letter Writer/Editor) 2015- 2016
Research/Remediation Rep (Letter Writer) 2014- 2015
Inbound Sales Specialist (Team Lead) (Reporting and Sales Data Analysis) 2011-2014
Restaurants 2004-2012
Provided stellar experiences at: Ruth’s Chris Steak House, California Pizza Kitchen, Cheesecake Factory, Red Robin, Black Angus, Market Broiler
Skills and Systems
Education
College of the Desert 1998-2003
“If you can’t explain it simply, you don’t understand it well enough.” Albert Einstein
My career path has led me to a variety of positions with experience in and writing about restaurants, retail, banking, call centers, auto finance, dealerships, audit, compliance, legal settlements, IRS communications, restaurant reviews, event reviews, Fiction and Non-Fiction storytelling, and fact reporting for complaint management. Used detailed analysis to understand and diagnose complicated situations, proactively offer tailored solutions. Used storytelling to communicate and collaborate with executive management and legal advisors. Wrote account reviews and response letters to customers and government agencies.
Writing experience
- Technical Writing and Editing; writing Policy & Procedure (P&P), P&P Change Announcements, Urgent Alerts, Bulletins, & User Guides
- Complaints: complaint evaluations (verbal or written) breaking the complaints down to their essential elements; used analysis based storytelling to communicate the story in an easily digestible format (via email and reports); in order for partners to understand the situation and make effective an accurate decisions. An average executive summary for a single situation was between 1,000-3,000 words.
- Letter Writer: wrote response letters to customers and Regulatory Agencies about complaints and official responses. Also drafted legal settlement agreements, Policy & Procedure (P&P) manuals, and How To guides.
- Editor: Acted as Editor for Letters written by the executive office team prior to sending for compliance review.
- Books and Blogs: Published Author (Banking Basics for Believers – Amazon), author several blogs guiding though topics such as Banking, Restaurant Reviews, Bible Studies and Spiritual Growth, and more.
- Help Tools: Created contact lists, link pages, Letter Verbiages Tool, Write-Up Verbiages Tool, and other User Guides to assist new hires in on-boarding and training.
- HTML/CSS: Use moderate level of HTML/CSS to tweak blog templates to specific needs of the site.
Subject Matter and Systems Expert (SME)
- Regardless of the company or field; always acted as the “go to” person for questions; especially when the situation required special attention to detail or out of the box thinking.
- Advised and consulted executive leadership for ongoing projects and escalated customer situations.
Experience
DarrellWolfe.Com 2008-Present
Telling stories that inspire hearts and free minds. I am a writer with a wealth of information on a variety of topics. You can find most of my writing at DarrellWolfe.com.
Wells Fargo Bank N.A. 2006-Present
Employment Verification: TheWorkNumber.com or 1-800-996-7566
Implementation & Business Documentation / Technical Writer 2016- Present
Research/Remediation Analyst (Team Lead) (Letter Writer/Editor) 2015- 2016
Research/Remediation Rep (Letter Writer) 2014- 2015
Inbound Sales Specialist (Team Lead) (Reporting and Sales Data Analysis) 2011-2014
- Home Equity NMLS ID: 519623
- Home Equity NMLS ID: 519623
Restaurants 2004-2012
Provided stellar experiences at: Ruth’s Chris Steak House, California Pizza Kitchen, Cheesecake Factory, Red Robin, Black Angus, Market Broiler
Skills and Systems
- Published author & Blogger, extensive writing background. Frequent point of contact for letter writing assistance.
- Legal: Drafted legal Settlement and Release Agreements for OTP cases.
- Strengths Finders Top 5: Intellection, Learner, Ideation, Achiever, and Input.
- Meyers Briggs Type (MBT): INFJ
- Leadership: led team contests, team meetings, peer to peer coaching, and new hire training. Took escalations and processed override decisions.
- Facilitation: created and facilitated presentations for team meetings, re-current training, and skills coaching. Taught courses on investments, FICO credit scores, lending and underwriting decisions, home equity basics, fair lending laws, balancing metrics, decreasing average handle time, soft skills, deescalating calls, and packaging accounts; among other presentations. Facilitated new hire training classes under the direction of L&D Trainer.
- Quality Assurance (QA) Champion: kept a staff of 150+ informed on upcoming and recent changes to processes, policies, and regulations; via emails, hand-outs, and team meeting presentations.
- Operations experience: researching complicated account issues, organizing data, reporting, P&L statements, inventory and audits, special order cataloging, scheduling, data entry, time management, and multi-tasking.
- Highly effective problem solver, detail oriented, known for breaking down complex problems into easily digested solutions and answers.
- GLBA Compliant: Well organized work environment, desk, and eFiles.
- Proven ability to establish and build ongoing relationships with internal and external clients and team members.
- Time management: able multi-task and prioritize workload to meet and exceed SLA’s and deadlines.
- Wells Fargo Systems: CIV, Sales Platform, ACH, Virtual Library, SVP, SVT, MARS, Operations Image Browser (OIB), Universal Workstation (UW), iTop, CARS, CreditRevue, P&P, FileNet, Vista, eDiv, Rightfax, and AS400 (Recovery R1 and Hogan/Shaw), PAC2000/Remedy
- Adobe RoboHelp – Business Documentation Software
- Microsoft Office Suite, Excel, Outlook, Access, PowerPoint, OneNote, and Lync
- Creative/Website Systems: Adobe Acrobat X, Gimp, HyperText Markup Language (HTML), Cascading Style Sheets (CSS), Blogger, WordPress, Drupal, Yahoo SiteBuilder.
- OS and Browsers: Windows (XP, 7, 8, & 10). Linux. Android. Apple iOS; IE11, Firefox, Chrome, Opera and Safari
- Home Equity NMLS ID: 519623
Education
College of the Desert 1998-2003
- Non-Degree Program. General Education and Professional Growth.
- English Minor.
- Management Course: Group and Organizational Behavior.